Frequently Asked Questions

When should I see a physiotherapist?

  • If you have sustained an injury and require treatment
  • If you have swelling, bruising or deformity of a body part
  • If you are experiencing joint stiffness, pain or ache (particularly if your symptoms have persisted for greater than 3 days)
  • If you are experiencing pins and needles or numbness in muscles or joints, or they collapse or give way
  • If you have postural problems
  • If you need advice on improving strength, flexibility, balance or fitness
  • If you need advice on injury prevention or other aspects of musculoskeletal health
  • If you wish to improve your physical performance for sport
  • If you are planning a return to sport or activity following a prolonged period of inactivity

How long is an initial consultation?

An initial consultation is around 1 hour. This allows us to take a comprehensive history, assessment, devise a plan and treat you accordingly

How long is a follow up / standard consultation?

A follow up consultation is usually around 45 minutes

How much is a consultation?

  • An initial consultation is $95
  • A standard consultation is $85

Am I able to use my private health fund?

Yes, if your level of cover allows

Are there Hicaps facilities in the clinic?

Yes, we have a Hicaps machine so you are able to claim your benefit on the spot

Can you refer for imaging?

Yes, if we think your issue requires further investigation. We can refer you for x-rays without the need for you to see a Doctor.

Where do I park?

Plenty of parking is available on the street or underneath the building. To find the underneath parking, turn into the first driveway on the left as you enter Daydream Street. Once under the building, turn immediately right and here you will find multiple visitors car spaces.

I’m at the building, how do I find the clinic?

  • From the streetfront, enter the doors to the right of the Quattro cafe (Q2, this is level 1) and take the lift to level 2
  • From the carpark, enter the green coloured lift (Q2, this is ground floor) and take it to level 2

What do I wear?

Just your normal clothing. At some stage, the therapist may need you to take off some of your clothing for assessment and treatment purposes. You will be appropriately draped with towels or given a robe to maintain you modesty.

Are there Male and Female therapists?

Yes, we have both

Is the clinic wheelchair accessible?

Yes it is.

Is there a cancellation policy?

Yes, 24 hours notice must be given or a ‘no show’ fee of $50 will be added to your next appointment. Giving us as much notice as possible allows someone else the opportunity to book in and be treated so they are able to feel better. We are very reasonable people and understand that ‘things happen’; just be upfront and honest with us.

Massage Balls

What are Massage Balls & how are they used?

  • The Spikey Ball has been designed with protruding nodules. When rolled on, this can help increase blood flow and decrease muscle tension
  • They are ideal for the back, butt, neck and feet and can be used by a wide range of applications
  • They are a fantastic way of helping to relieve sciatic pain

Physiotherapy Equipment

What is foam rolling?

  • Foam rollingis a self-myofascial (fascia) and muscle release technique used by athletes and physical therapists to aid in recovery of tight and overactive muscles – ‘knots’.
  • Fascia is a band or sheet ofconnective tissue beneath the skin that attaches, stabilizes, encloses, and separates muscles and other internal organs
  • Think of foam rolling as ironing out the wrinkles in your muscles, helping to break up adhesions, scar tissue and lengthen and relax your muscles. A great benefit that comes from this is increased nerve and blood supply which in turn can speed up recovery and improve your workout

How do I use a foam roller?

  • Once you find a sore spot, roll slightly back off the pain until it is only about 50% of the maximum soreness you felt
  • Hold here for about 30 seconds, or until you feel the pain and/or tightness settle
  • Roll back off the spot for about 10 seconds and then roll back onto it
  • You should find after a few goes, you are able to roll right over the initial sore point without any tenderness
  • Using the roller regularly over a few weeks can really help you self manage small issues

Can foam rolling be painful?

  • Short answer is yes….. especially when first starting to use it, it can be quite uncomfortable
  • When you add pressure to an overactive muscle, it can feel painful
  • It is ok to feel this pain as long as you don’t exceed your own tolerance levels

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